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Shipping & Returns

Your order from Fake Bake should have reached you in perfect condition and we hope that it is to your total satisfaction. (If by chance the packaging arrives damaged it is essential that this is also recorded when signing for your goods.)

Please be aware that if an item on your invoice has been marked with a * against it, the item is out of stock or a reason will be indicated on the bottom of your invoice. This item will then need to be re-ordered when you place your next order.

Returns Policy

All returns must be notified to Head Office in advance. Head Office will issue a returns number if applicable. This number must be clearly displayed on the returns correspondence and parcel.

Damaged or faulty products must be notified to the Head Office within 24 hours and returned to the company within 7 days of dispatch.

Shortages must be reported to the Head Office within 24 hours, after this period of time we are not at liberty to replace or refund you.

Unacceptable Returns If you return an item or report a shortage outside the terms of our returns policy, your statutory rights do not apply. We will not refund or replace the product.

Statutory Rights

Where an item has a fault that was present when it was delivered, or a fault that appeared soon after purchase (7 days) you may have the right to return the item for a full refund or the right to a replacement. These rights do not apply in respect of fair wear and tear, misuse, accidental damage, or where you decide you no longer want the item.

Deliveries

We endeavor to deliver all orders within 4 working days, subject to payment and stock availability.

Head Office Details

Customer Service Line: 08448 56 57 58
Customer Service Email: customerrelations@fakebake.co.uk
Office Hours: 09.00 – 17.30 Monday to Friday
Address: Fake Bake United Ltd, 22-28 Napier Place, Wardpark Industrial Estate, Cumbernauld G68 0LL, SCOTLAND.

Salon Trade Order Website: http://fakebakesalons.co.uk
Company Website: www.fakebake.co.uk